Terms and conditions

The Saudi Media Association – I’lam is honored to prepare, implement, and operate a qualitative initiative represented by a digital media platform serving the non-profit sector.

To ensure transparency, integrity, and the application of high governance standards, legal provisions have been established to regulate relationships between the various parties involved. These terms and conditions may be amended or supplemented according to operational requirements and different stages of platform development, and all concerned parties will be informed accordingly.

The Digital Media Platform commits to implementing and delivering services provided that the agreement with the service provider takes place through the Platform and does not violate the Terms of Use or Privacy Policy, subject to the following:

1. The time required to complete a requested media service depends on the type of work and the method of production.
2. The Platform shall be managed and developed in terms of human resources and technical capabilities.
3. Associations and organizations operating in the sector may register according to the applicable terms and conditions.
4. Work models and procedures shall be developed to ensure proper and smooth interaction among all parties.
5. Service providers and creatives specializing in various fields of media work shall be screened and selected.
6. Production schedules and estimated completion times shall be determined according to the type of service and the client’s requirements.
7. The Platform shall provide the specified services and may add, modify, or remove services according to operational requirements.
8. Requests for consultations, training, and other services shall be handled by connecting the service requester with a suitable candidate after completion of the relevant form. Fees shall depend on the type of consultation or training.

1. The organization must be licensed by the National Center for Non-Profit Sector, except for entities established by a Royal Order.
2. The organization must be represented by the Chairman of the Board, Executive Director, or a person authorized by the Chairman, provided that the representative is a full-time employee of the organization.
3. The organization must fund its financial wallet on the Platform with at least SAR 10,000, except for organizations receiving special support through the Platform or through donors or supporters. In such cases, expenditure shall follow the arrangements agreed with donors, supporters, and sponsors.
4. The organization must have a time-bound media plan approved by its Board of Directors.
5. The organization must request media services in accordance with the policies and regulations governing the Saudi media sector and any subsequent amendments.
6. Media service requests must fall within the services available on the Platform. Requests for unavailable services may be reviewed individually by I’lam Association’s advisory team.
7. The organization must verify the correctness of the content and information before submitting requests.
8. The organization must attend workshops and meetings introducing the Platform or developing its operating mechanisms whenever necessary.
9. The organization must comply with the applicable terms and conditions for service requesters and any subsequent amendments. Acceptance during registration shall be considered binding approval.
10. The organization bears full responsibility for all information, figures, data, names, and locations included in its service request. Neither the Platform nor the service provider bears responsibility if such information is incorrect or unlawful.

1. Obtain a professional media license from the General Authority of Media Regulation.
2. Obtain a freelance work document through the Freelance Platform of the Ministry of Human Resources and Social Development.
3. Open an account on the National Volunteer Work Platform.
4. Comply with the terms and conditions applicable to service providers according to the approved operating model.
5. Maintain quality and complete work promptly within the specified timeframe and according to Platform standards.
6. A creative may provide more than one service through their Platform account.
7. Prepare and upload a CV and work samples to the Platform.
8. Accept the Platform’s terms and conditions.
9. Maintain quality in the preparation of media materials and comply with specified deadlines.
10. Comply with professional ethics and applicable policies and regulations.
11. Agencies, institutions, and companies must satisfy all Platform requirements under a separate agreement specifying the services they may provide.
12. Social-security beneficiaries and persons with disabilities are permitted to work through the Platform.
13. The service provider / creative bears full responsibility for information, figures, data, names, or locations that they misread, misunderstand, or fail to reproduce as provided by the service requester. Neither the Platform nor the requester bears responsibility in such cases.

The services shown on the Digital Media Platform are available to non-profit sector organizations according to the applicable terms and conditions.

Services may be added, modified, or removed according to operational requirements and the needs of beneficiary organizations. If services are later made available to individuals, companies, or private institutions, this will be announced and additional regulatory or legal requirements may be introduced.

The services of the Digital Media Platform are available only within the Kingdom of Saudi Arabia. During the initial stage, they are intended for organizations in the non-profit sector.

1. The organization must have an approved communication identity, along with its relevant manuals and tools.
2. The required amount must be available in the organization’s wallet.
3. The requested service must be among the services officially available and announced.
4. The request must be clearly prepared, with complete accuracy regarding numbers, dates, names, or statistics.
5. The request must be submitted sufficiently in advance of the required delivery date.

All services are permitted except services involving fraud, deception, lack of genuine benefit to the customer, harm to the Platform or its users, or violations of applicable laws and regulations.

Attempting to offer services that violate the Terms of Use may result in temporary freezing or permanent suspension of the service provider’s account.

Examples include:

1. Political or sectarian services, or services violating public laws, Saudi regulations, or Islamic teachings.
2. Spam, meaningless services, and vague or misleading services.
3. Low-quality services.
4. Services violating intellectual property rights.
5. Services directly or indirectly harming the Digital Media Platform or its users.
6. Services leading to transactions or payments outside the Platform.
7. Services copied entirely from other service providers.
8. Money-transfer services, including transferring funds to bank accounts, Western Union or similar services, mobile or website balance top-ups, sale of Visa cards or recharge cards, and services relating to cryptocurrency balance top-ups.
9. Services requiring more than one month to complete where the Platform cannot provide a guarantee, such as long-term hosting or purchasing a domain for one year.
10. Forex, pyramid marketing, network marketing, and affiliate marketing services.
11. Unlawful digital marketing services offering fake visitors, ratings, likes, views, followers, backlinks, hashtag posts, spam-based promotion, exchange websites, or server-based artificial engagement.
12. Requests to prepare research, solve or assist with mathematical problems, answer questions, write poetry collections, or similar creative works.
13. Hosting reservation, VPS, Proxy-VPN, and medical services.
14. Services requiring sensitive personal information such as complete credit-card or bank-account information. If a service provider requests such information, the user should immediately contact Platform management through the Help Center or another approved channel.

Service requests must be clear and free from ambiguity to prevent misunderstandings or disputes between the parties. A service may be temporarily rejected and returned to the service provider for correction.

Examples of violations include:

1. Services that are not clearly defined or accurately described.
2. Asking a beneficiary to purchase the same service more than once. Additional development or content must be submitted through the Platform as a new request.
3. Providing a service with a delivery period inconsistent with the description.
4. Using exaggerated or unclear promotional phrases such as “best service,” “exclusive offer,” “limited time,” or “gift.”
5. Repeating the service description unnecessarily merely to fill space.
6. Excessive use of special characters, symbols, decorative elements, or spacing in the service title or description.
7. Failing to provide a work sample where one is necessary, particularly for design services.
8. Using low-quality images or videos, placing the service title inside the image, using a background identical to the Platform background, or using frames, stars, signs, or effects that might make the image appear officially issued by the Platform.
9. Including logos belonging to companies, government bodies, the Digital Media Platform, or other entities within the service image or work samples.
10. Including external contact information anywhere in the service description or instructions.
11. A beneficiary may communicate with a service provider through private messages before approval.

The beneficiary client owns all intellectual property, copyright, and publishing rights to services received through the Digital Media Platform for the Non-Profit Sector operated by the Saudi Media Association – I’lam, unless otherwise clearly stated in the service description or agreed upon before work begins.

The service provider may not impose additional intellectual-property rights after work has begun or upon delivery.

Within the limits permitted under applicable law, the management of the Digital Media Platform undertakes not to disclose users’ personal information, such as addresses, phone numbers, email addresses, or similar information.

Such information shall not be exchanged, circulated, or sold to any other party within the limits of the Platform administration’s capabilities. Access shall be restricted to qualified persons responsible for managing the Platform.

The user acknowledges that they are solely responsible for how they use the Platform. To the maximum extent permitted by law, Platform management disclaims liability for losses, damages, expenses, or costs incurred by the user or any other party due to misuse of the Platform or inability to use it.

Platform management makes every reasonable effort to keep the Platform operating without interruption. Nevertheless, errors, delays, omissions, or interruptions may occur.

Users are expected to remain patient until service returns to normal, and Platform management will explain the cause of any major disruption when appropriate.

1. The subscriber registers using their mobile number and verifies it through an SMS activation code. The subscriber is responsible for protecting account information and passwords and must not share or publish them. Any transactions performed through the account shall be the subscriber’s responsibility.
2. The subscriber bears full responsibility for all content uploaded and published through the Platform.
3. Users must not agree with buyers or sellers to conduct transactions outside the Platform. Failure to comply may result in suspension.
4. The subscriber must not use the Platform for unlawful activities such as hacking, distributing pirated programs, fraud, forgery, threats, harassment, pornography, malicious software, spyware, or links to prohibited content.
5. Intellectual-property violations, defamation, or publication of harmful information against any person, organization, company, state, or group are prohibited. The subscriber bears full responsibility for everything submitted through their account.
6. Use of the Platform for political purposes is strictly prohibited, as is offending any Arab or Islamic country.

Only registered members who have provided the required personal information may access the Platform.

Users must provide complete and accurate information and must not impersonate another subscriber or use inappropriate usernames such as phone numbers, names impersonating public figures, website links, or meaningless names.

A user may not register more than one account. Using multiple accounts may lead to permanent suspension of all such accounts, particularly in the case of service providers.

1. Platform management reserves the right to monitor user-submitted content, although it is not required to monitor every submission. It may delete, remove, or edit content that violates the Platform’s terms and conditions without prior consultation with the user.
2. All Platform content is protected by local, international, and foreign copyright laws and treaties. By registering, the subscriber agrees to comply with copyright notices displayed on Platform pages.
3. This policy is subject to ongoing modification and development. Users are encouraged to review it periodically and contact the Help Center with questions.

Acceptance of the Terms of Use constitutes a commitment by all related parties to maintain the confidentiality of all data exchanged through the Platform.

Any data or information shared remains under the personal and legal responsibility of the parties involved, and the Platform shall not be responsible for misuse of such information by another party.

The Digital Media Platform reserves the right to freeze or suspend beneficiary or service-provider accounts where violations are established.

An organization’s or beneficiary’s account may be frozen or permanently suspended if used unlawfully or contrary to Platform policies.

Examples include:

1. Violating laws governing the non-profit sector or Saudi media policies and regulations.
2. Publishing private information, including messages exchanged between service providers and beneficiaries or technical support tickets.
3. Misusing private messaging before ordering a service in an unserious or disturbing manner.
4. Using a stolen payment method or one not owned by the user.
5. Offering to pay a service provider / creative outside the Platform.
6. Requesting services that violate the Terms of Use or the laws of the Kingdom of Saudi Arabia.

A service provider’s account may be temporarily frozen or permanently suspended for violations of the Terms of Use. The user may be notified through their approved mobile number, Platform account, or email.

Examples include:

1. Offering services the provider is not qualified to perform, providing low-quality services, or relying on automated software to perform services, such as copied content, automatic translation, automatic logo generation, or automated design tools where this constitutes fraud or infringement.
2. Asking the client to approve delivery or accept completion in order to receive payment before the work is fully completed.
3. Violations of third-party rights may also lead to low service-provider ratings.
4. Requesting contact or payment outside the Platform.
5. Arranging with a user to purchase a service solely for the purpose of obtaining a rating. Both accounts may be suspended.
6. Deleting or suspending a service and then re-posting it in an attempt to remove or conceal a negative rating.
7. Acting as an intermediary by accepting an order and outsourcing it to another seller.
8. Cancelling orders without a clear reason. Providers who temporarily do not wish to receive requests may pause their services through account settings.
9. Accepting services that violate the Terms of Use.
10. Attempting to harm the Platform website, beneficiary websites, or any other website.
11. The service provider must be based in the Kingdom of Saudi Arabia, and external bank accounts outside the trusted Saudi financial system are not accepted.
12. Allowing more than one person to use the same account or one person to use multiple accounts.
13. Selling a Platform account. If detected, the account and its balance may be immediately frozen.
14. Impersonating another person, using another person’s photo, using names or images of public figures, or registering with false phone numbers, email addresses, website information, or offensive names.

1. Developing or using software to interact with the Platform or manage accounts through automated bots.
2. Advertising Platform services or other Platform content through Google AdWords.
3. Using the website for political or sectarian purposes or offending any Arab or Islamic country.
4. Publishing content that violates Islamic law or applicable regulations, including fraud, forgery, threats, harassment, pornography, viruses, spyware, or links to such content.
5. Using the account for purposes other than those for which it was intended or abusing any entity.

I’lam Association and the Digital Media Platform welcome the participation of donors, supporters, and sponsors in providing services to non-profit organizations.

Support may be directed directly to a beneficiary organization or provided through the I’lam Platform.

The number of organizations, duration of support, type of services, and amount of funding shall be determined based on the organization’s needs and media plan.

Each grant or support arrangement shall be subject to the donor’s or supporter’s conditions and approval.

Support may be provided through:

1. Direct support to the beneficiary organization, after which the organization is responsible for funding its Platform wallet according to its media plan and service requirements.
2. Selection of a specific initiative or program for one or more organizations through cooperation between I’lam Association and the beneficiary organizations. Their situations will be assessed, media and communication plans prepared, and the required funding determined.
3. General grants or support for providing media services to one or more organizations, as determined by the donor or supporter.

All relationships involving donors, supporters, and sponsors through I’lam Association and the Digital Media Platform shall be governed by separate agreements and specially prepared operating models appropriate to each arrangement.

An organization’s wallet may be funded directly by the beneficiary, through a grant or support from any source, or through I’lam initiatives promoting the Platform to donors.

Each funding source shall be governed by terms agreed upon at the relevant time.

Service prices vary according to the requested service.

1. Service fees are deducted in advance after the service provider receives the approved order and after the beneficiary approves its value.
2. Fees for Platform services are deducted in advance once the service provider receives the approved request.
3. The creative / service provider receives 60% of the value of the completed work.
4. If the creative / service provider is a social-security beneficiary or a person with disabilities, they receive 70%.
5. Because the Platform allows direct messaging between the beneficiary and the service provider, the beneficiary bears any additional cost resulting from additional requests. The service provider must not begin additional work until the beneficiary agrees to the additional cost.

Service providers may withdraw earnings from suspended accounts after 15 days from the date of the last payment received.

However, this period is subject to Platform review. During this time, the support team may verify the source of earnings, how they were obtained, and which services were delivered.

The service provider must also verify their identity if the account has not already been verified.

A paid amount may be refunded before final approval and receipt of the materials in the following situations:

1. The service provider misses the delivery deadline or delays requested modifications.
2. The request is not executed according to the technical description.
3. A technical defect exists in the delivered work.
4. The work infringes intellectual property rights or violates Saudi regulations.
5. A complaint is submitted to Platform management and the complaint is verified.

A refund request must be submitted through an official email to the Digital Media Platform.

Refunds are subject to the following conditions:

1. Balances may be refundable for up to 60 days from the date the refund request is submitted.
2. Refunds shall be processed through the electronic payment gateway to the same payment method originally used. Refunds cannot be sent to another account or card.

The Platform reserves the right to freeze or permanently suspend a client’s account if it is used unlawfully or contrary to Platform policies.

Examples include:

1. Using a stolen payment method or one not owned by the user.
2. Offering to pay the creative / service provider outside the Platform.
3. Requesting services that violate the Terms of Use or Saudi regulations.

Compliance with the Digital Media Platform’s Terms of Use helps protect the service provider’s right to receive payment for completed services.

If a dispute occurs between the service provider and the client, either party may contact the support team for assistance. The resulting decision shall be binding on both parties.

To ensure a trustworthy working environment and prevent fraud, service providers are required to verify their accounts.

Individuals must upload a copy of their personal identification.

Institutions, agencies, and companies must provide a valid commercial registration and valid license.

Identity verification is mandatory for all service providers.

• Organization Name:
• License Number:
• Authorized Signatory:
• Name:
• Position:
• Date:
• Name:
• ID Number:
• Approved Mobile Number:
• Signature: